MyDyson‪™‬ 4+

Update: Poor update of you have multiple fans

Update: My frown has been turned upside down....
The ability to swipe between multiple cool link fans has been added.
If you now add key function buttons to the individual launch screen to avoid the remote button and add Apple Watch function it’ll be 5 stars from me...for what that’s worth....

I’ve always been frustrated by the Pure Cool fan integration in the Dyson app, having to select the remote to adjust manually rather than have the most used buttons on the product launch screen, but was ok. However, the update has made using this app even worse, previously if you have 2 fans you could swipe between fans, now you can’t, if I want to change the speed setting on my bedroom fan I have to open the app, go to the menu, select the bedroom fan as front room is default, once selected I then have to press the remote icon to finally adjust the settings. I never write reviews but this update has made an ‘ok’ app and poor app. Apple Watch integration and complication would be handy too.

Developer Response ,

Hello, thank you for taking the time to leave us a review. We are sorry to hear that you are not enjoying our new design, i will pass your feedback on to our design team. Thanks, Lyndsey - Dyson Connected Specialist

So close but not close enough

We’ve upgraded to the heurist and it’s marginally better than the 360 was but also seems more temperamental. We have sun in our garden in the evening right around the time I want the heurist to do its thing. Unfortunately this machines camera does not like sun and as soon as the camera lense enters into direct sunlight it freezes and doesn’t know what to do with itself. The 360 didn’t have this issue.
Also this new machine still insists on getting stuck where there is no obstacle. I’d love to see a feature in the app where you can manually control the machine (like a remote control car) instead of having to keep getting up and freeing it from nothing.
Why these machines can’t reverse well I don’t know but when it finds itself in a predicament, instead of keep bashing forwards and then getting “stuck” simply reversing for a beat would solve it. It can be frustrating to witness and has me wondering why I don’t just do it myself with a normal hoover...
A great machine in some respects but also a pain in the backside in others. We’re always shocked if it manages a full clean without getting stuck.
*a note to the app developers - please put back the feature to scroll between machines. I’ve got so many of your products and scrolling through was far better and easier than the new drop down update. Thanks

Not linked to your account on their website.

This App is a classic example of an App being developed in a ‘vacuum’ (no pun intended). They already have a host of customers’ data previously registered via accounts on their website. Then they decide to have an App to offer essentially the same facilities as the website. Good idea so far. But the designer didn’t think to use the existing database. So if you use the same credentials to login to the App, you might expect to not have to reregister all your devices again. Also, to add insult to injury, the App doesn’t even allow you to enter all the devices you already have registered via the website. Older models, that you might want to troubleshoot (more likely to need that because they are old!), you can’t do via the App. You also are more likely to need spares because you have an older model. You can’t do that via the App either. All they had to do was use their existing database at the backend and it would have happened by default. Now they have gone their own sweet way without consulting the website developers and it’s probably cost twice as much to develop and it’s an inferior product. When will they ever learn. I hope they don’t adopt the same approach with each vacuum cleaner they develop or else the won’t have the benefit of previous experience. Come, sort it out.